Improvement
With the new Email Digest settings, you can control the frequency of the digest for each survey! You will find the Email Digest section under your Account settings.
Email Digest
New Integration Settings
New
By mapping the User Traits and Events for each survey individually, you now have full control of the data sent from SatisMeter to Intercom or Segment.
You'll find a detailed guide on what can be shared on our Intercom and Segment help-docs.
Conditional Logic
New
Conditional Logic is here to assist you in building smart, dynamic, interactive surveys. Essentially, you can display different questions triggered by different survey responses.
Emoji Surveys
New
Our CSAT survey now has Emoji ratings! Don't worry, 1-5 ratings are still available as a question-type. 😊
Survey Throttling
New
This new feature is here to assist you in over-surveying your customers by setting up priorities among your multiple active in-app surveys.
Learn more on how to set it up in our help docs article.
Reports for non-NPS surveys
Improvement
We are improving non-NPS survey reports! We have released improved report widgets for CSAT, CES, PMF, and Custom surveys.
Single-choice question improvements
Improvement
Our last UX improvements allowed you to change at ease the order of the questions you wanted to include in your survey. Now you can also change anytime the order of the answers your customer can select.
Talking about single-answers, on top of showing you the number of answers given for each choice, our dashboard will also now display the same metric expressed in percentage.
Track Event API
Improvement
We added a new endpoint to our REST API, that allows you to track events by making an arbitrary HTTP call to our API.
If there is a live survey configured to be triggered on a certain event, a call to that endpoint will make SatisMeter display the survey to the user.
Check out this article on our Help section to see more details about how to track events through our API.
Autocomplete filtering
Improvement
You were familiar already with the opportunity of filtering the results in your results dashboard or in the targeting section of your web survey.
We made some improvements on this matter that allow you now to quickly find the attributes in the list, thanks to the autocomplete feature added in our internal search box.
The autocomplete feature is available on the targeting section of your web survey when adding a condition to "Who should see this survey" > "Only some users".
You can also use the autocomplete in your results dashboards, where you have the opportunity to filter the results by different criteria.
New Survey Designer
Announcement
A lot of improvements were made lately as we were setting up our new survey designer, now displayed as a step-by-step guide instead of a single-page builder.
To build your survey, you will now go through 5 very comprehensive steps that bring more clarity.
Template: Use a ready-made template (NPS, CSAT, CES, PMF) or create your own survey from scratch.
Design: Choose your language, questions, and style of the survey. Add more questions as needed.
Thank You: What text you would like to display at the end of the survey. Include a call to action button if you want.
Channel: Pick from a variety of sharing options, between web, in-app, email, or a public link. This choice will trigger different steps depending on the chosen chain.
Review: A last chance to review your settings before publishing your survey.